How long does shipping take? ▼
We typically process orders within 1–3 business days. After dispatch, delivery usually takes 8–12 business days, giving you a total estimated delivery window of 9–15 business days.
How do I track my order? ▼
As soon as your order ships, you'll receive a confirmation email containing your personal tracking link. Use it anytime to check exactly where your parcel is.
How do I return my items? ▼
We're sorry to hear things didn't work out. For full details on how to return or exchange an item, please visit our Refund Policy page.
You're also welcome to reach out to us directly at support@elorahayes.com and we'll guide you through the process.
Is there a satisfaction guarantee? ▼
You may request a return within 30 days of receiving your item, subject to the eligibility conditions and exceptions in our Refund Policy. Please contact support@elorahayes.com before sending a return. This does not limit your rights under Australian Consumer Law.