Privacy policy
Elora Hayes, operated by ANANT LIMITED, operates this store and website at elorahayes.com, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Elora Hayes is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy. This acknowledgment does not replace any consent required under applicable privacy law.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles where they apply to our business.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymised so that it cannot identify or reasonably be linked to you, where permitted by applicable law.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we or our service providers may collect or process the following categories of personal information, including inferences drawn from this information:
- Contact details: Your name, address, billing address, shipping address, phone number and email address.
- Financial information: Payment card or other payment information, transaction details, form of payment, payment confirmation and other details necessary to process your payment. Payment information may be collected and processed directly by Shopify or payment service providers.
- Account information: Your username, account credentials, preferences and settings, where you create or use an account.
- Transaction information: The items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, as well as your past transactions.
- Communications with us: Information you include in communications with us, such as when you send a customer support inquiry.
- Device information: Information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information: Information regarding your interactions with the Services, including how and when you interact with or navigate the Services.
We limit the personal information we collect to what is reasonably necessary for the purposes described in this Privacy Policy or otherwise identified to you when the information is collected.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services: From your device when you use our products or services or visit our website, including through cookies and similar technologies, subject to applicable consent requirements.
- From our service providers: When we engage them to provide certain technologies or services and they collect or process your personal information on our behalf.
- From our partners or other third parties: Where permitted by applicable law and, where required, with your consent.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Provide, Tailor and Improve the Services
We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, remember your preferences and the items you are interested in, send notifications related to your account, process purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable available review features, and create a customized shopping experience, such as recommending products related to your purchases.
This may include using your personal information to better tailor and improve the Services, subject to applicable consent requirements.
Marketing and Advertising
Where permitted by applicable law and with your consent where required, we may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or postal mail, and showing you online advertisements for products or services on the Services or other websites.
Where personalised advertising features are used, advertisements may be based on items you have previously purchased or added to your cart and other activity on the Services. You can withdraw your consent to marketing communications or use available advertising preference controls as described below.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe or malicious activity, take appropriate action regarding such activity, protect public safety and secure our Services.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You
We use your personal information to provide customer support, respond to your inquiries, provide effective services and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law or respond to valid legal processes, including lawful requests from law enforcement or government agencies. Where permitted by law, we may also use your information to investigate or participate in legal proceedings and to enforce or investigate potential violations of our terms or policies.
Consent
We obtain consent for the collection, use and disclosure of personal information where required by applicable law. The form of consent depends on the sensitivity of the information, your reasonable expectations and the circumstances.
Where we rely on your consent, you may withdraw it by contacting us using the details below or using the applicable privacy controls. Withdrawal does not prevent processing that is otherwise permitted or required by law. We will explain any consequences, such as being unable to complete an order or provide a service that requires the information.
We will obtain additional consent where required before using your personal information for a new purpose not previously identified to you.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for the purposes described in this Privacy Policy, with your consent where required or as otherwise permitted by law. Such circumstances may include:
- Service providers: With Shopify, vendors and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
- Business and marketing partners: Where applicable, to provide marketing services and advertise to you, subject to applicable law and consent requirements. If we use Shopify or other services to support personalised advertising, these services may process information about your online activity. Partners processing information for their own purposes are also subject to their own privacy notices.
- At your direction or with your consent: When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as through your use of available social media widgets or login integrations.
- With our affiliates: Where applicable and permitted by law, with affiliates or other entities within our corporate group for the purposes described in this Privacy Policy.
- For legal or business purposes: Where permitted or required by law, in connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations; to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve its services.
Information you submit through the Services will be transmitted to and shared with Shopify and relevant service providers, which may be located in countries other than your country of residence.
If we use enhanced Shopify features that incorporate information obtained from your interactions with our store, other merchants and Shopify, Shopify may process personal information for those features in accordance with its applicable privacy policies and your available privacy choices.
Where Shopify processes personal information for its own purposes, Shopify is responsible for that processing, including responding to applicable requests concerning those activities. This does not remove our responsibilities for personal information under our control.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit Shopify’s Privacy Policy. You may also exercise available privacy choices through the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not control the privacy or security practices of independent third-party websites. Nothing in this section limits any responsibility we have under applicable law for personal information under our control.
Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users or those third-party platforms. Avoid sharing information publicly that you wish to keep private.
Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed through the Services.
Children’s Data
The Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children without any parental consent required by applicable law.
If you are the parent or guardian of a child who has provided us with personal information, please contact us using the details below so that we can review the matter and take appropriate action, including deletion where required.
Security and Retention of Your Information
We use reasonable safeguards appropriate to the sensitivity of the personal information to protect it against loss, unauthorised access, use, disclosure or modification.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including maintaining your account, providing the Services, complying with legal obligations, resolving disputes and enforcing applicable contracts and policies.
When personal information is no longer required, we will delete, destroy or anonymise it as appropriate and in accordance with applicable law.
Your Rights and Choices
Your privacy rights depend on applicable Australian law and the circumstances. Where the Privacy Act 1988 applies, you may request access to and correction of your personal information. Other choices described below are available where applicable law provides them or through the controls offered by our store.
Right to Access / Know
Where provided by applicable law, you may request confirmation of whether we process your personal information, access to that information, and information about its collection, use and disclosure.
Right to Correct
Where provided by applicable law, you may request that we correct inaccurate or incomplete personal information we maintain about you.
Withdrawal of Consent
Where processing relies on your consent, you may withdraw that consent through the relevant controls or by contacting us. We may continue processing information where otherwise permitted or required by applicable law.
Deletion and Portability
Where provided by applicable law, you may request deletion of your personal information or a copy of certain personal information in a portable format. These rights are subject to applicable conditions and exceptions, including legal retention requirements.
Opting Out of Sale, Sharing or Targeted Advertising
If applicable law gives you an opt-out right and we engage in covered activities, you may opt out of the sale of personal information, sharing for cross-context behavioral advertising, or targeted advertising. Certain advertising-related disclosures can fall within these legal definitions even when no money is exchanged.
You can use our Contact page page or contact us using the details below. Where required by applicable law, we honor recognized opt-out preference signals, including Global Privacy Control. Browser-based choices may apply to the browser or device used.
Sensitive Information and Profiling
Where applicable law provides these rights and the relevant processing occurs, you may limit certain uses or disclosures of sensitive personal information or opt out of profiling used for decisions producing legal or similarly significant effects.
Non-Discrimination
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Managing Communication Preferences
Where we send promotional communications, you may opt out by using the unsubscribe option provided in the communication or by contacting us. If you opt out, we may still send non-promotional messages, such as communications about your account, orders or requested services.
Cookies and Similar Technologies
You can manage cookies through your browser settings and, where available, the privacy controls provided on the Services. Blocking certain cookies may affect website functionality. Where consent is required for non-essential cookies or similar technologies, your choices will be respected in accordance with applicable law.
You may exercise applicable rights through the Services where indicated or by contacting us using the details below.
To learn more about rights and choices relating to information processed by Shopify, visit the Shopify Privacy Portal.
For requests that require identity verification, such as access or deletion requests, we may ask for information reasonably necessary to verify your identity. We will not require verification for an opt-out request where applicable law prohibits it, although we may need enough information to identify and apply your choice.
Where permitted by applicable law, you may designate an authorised representative to make requests on your behalf. We may require evidence of that authorisation and appropriate identity verification.
We will respond within the time required by applicable law and explain any applicable refusal or limitation.
Where applicable law provides a right to appeal our decision, you may submit an appeal by contacting us at support@elorahayes.com and stating that your message is a privacy-request appeal. We will review and respond as required by the applicable law.
Complaints
If you have a concern or complaint about how we handle your personal information, please contact our privacy contact at support@elorahayes.com.
If you have a privacy complaint, please contact us first so we can investigate and respond. Where applicable, you may also contact the Office of Australian Information Commissioner. Nothing in this policy limits your right to contact an appropriate authority.
International Transfers
We may transfer, store and process your personal information outside Australia, including in Hong Kong, where ANANT LIMITED is based, and other countries where Shopify or our service providers operate.
Personal information processed outside Australia may be subject to the laws of the relevant country and may be accessible to its courts, law enforcement or other government authorities.
We remain accountable for personal information under our control and take appropriate contractual or other measures to protect information transferred to service providers, as required by applicable law.
For more information about our use of service providers outside Australia, please contact us using the details below.
Contact Information
If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise an applicable privacy right, please contact us using the details below.
Email: support@elorahayes.com
Phone: [PHONE NUMBER]
Store name: Elora Hayes
Company name: ANANT LIMITED
Company Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Company nr.: 76708800
Customer Service
Monday to Friday | 09:00 – 17:00 (AEST)
Saturday to Sunday | 11:00 – 16:00 (AEST)
We aim to respond to your inquiries within 24 hours.