Shipping policy
At https://elorahayes.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the details below before placing your order.
1. Company Introduction
This website is operated by ANANT LIMITED.
Our online store serves customers throughout Australia. We are committed to providing a smooth, transparent, and reliable shopping experience, from order placement to final delivery.
Our company information and customer support contact details are provided at the end of this policy.
2. Origin and Shipping of Our Products
We operate through a network of international warehouses and fulfillment partners.
Our products are shipped internationally from our designated fulfillment facilities, depending on product availability and order processing requirements.
By working with our international warehouse network, we are able to offer a broad and varied product range at competitive prices.
Once your order has been processed, it is carefully packed and shipped to the delivery address provided at checkout.
3. Shipping Costs
We offer FREE SHIPPING on all orders within Australia.
Free shipping applies to all products and all order sizes, with no minimum purchase amount, product restrictions, or order value requirements.
4. Processing Time
Order cut-off time: 18:00 (AEST)
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed after the daily cut-off time will begin processing on the next business day.
Orders placed on weekends or public holidays will begin processing on the next business day.
5. Delivery & Transit Time
Estimated delivery and transit time is 8–12 business days after order processing.
If we cannot ship your order within the promised processing period, we will notify you and, where required by applicable law, offer you the choice to consent to the delay or cancel the unshipped order for a prompt refund.
Please note:
Delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, regional factors, or other circumstances beyond our control.
The estimated delivery and transit time is in addition to the 1–3 business day processing time.
Total estimated delivery time, including processing, is approximately 9–15 business days.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link.
This tracking link will allow you to monitor the delivery status of your order online.
Tracking information may take some time to become available after the shipment has been dispatched.
7. Returns & Damages
If you are not satisfied with your order, or if your item arrives damaged, faulty, incorrect, or not as described, please contact our customer support team at: support@elorahayes.com
You may request a return within 30 days of receiving your order, subject to the conditions outlined in our Refund & Return Policy.
Return instructions will be provided after contacting our customer support team and receiving the appropriate authorization.
For complete information about returns, exchanges, refunds, and damaged products, please refer to our Refund & Return Policy.
8. Important Notes
We are not responsible for courier delays caused by circumstances outside our control, except where applicable consumer protection laws provide otherwise.
Customers are responsible for ensuring that their delivery information is accurate and complete at checkout.
Failed deliveries resulting from incorrect or incomplete addresses may result in additional shipping charges where permitted by applicable law.
International shipments may be subject to customs inspections or other procedures that could affect delivery times.
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to restrictions under applicable Australian regulations or carrier requirements.
Nothing in this policy limits any rights or remedies available to customers under applicable Australian Consumer Law.
9. Contact Information
Email: support@elorahayes.com
Phone: +61 485 853 808
Store name: Elora Hayes
Company name: ANANT LIMITED
Company Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Company nr.: 76708800
Customer Service
Monday to Friday | 09:00 – 17:00 (AEST)
Saturday to Sunday | 11:00 – 16:00 (AEST)
We aim to respond to your inquiries within 24 hours.