1. Secure Connection
elorahayes.com uses HTTPS to encrypt information transmitted between your browser and our website. Please check that the website address begins with https:// before entering personal or payment information. No method of transmission over the internet can be guaranteed to be completely secure.
2. Payment Terms and Conditions
We accept the following payment methods:
- American Express
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods are shown at checkout and may depend on your device and eligibility.
All prices and figures are listed in AUD. Please read our Shipping Policy for more information.
3. PCI Compliant
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around card data to reduce card fraud via its exposure.
4. Your Payment Information
Your card number is not accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details and the last 4 digits of your card.
This secure mode begins when you initiate your order. You can verify this by looking for a closed lock icon at the top of your web browser. Also, when accessing a secure server, the site address will show "HTTPS" in your browser.
Our Privacy Policy explains how personal information is collected, used and disclosed, including to service providers that support our store and payment processing. To ask about available privacy choices, please contact support@elorahayes.com.
Contact Information
Email: support@elorahayes.com
Phone: +61 485 853 808
Store name: Elora Hayes
Company name: ANANT LIMITED
Company Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Company nr.: 76708800
Customer Service
Monday to Friday | 09:00 – 17:00 (AEST)
Saturday to Sunday | 11:00 – 16:00 (AEST)
We aim to respond to your inquiries within 24 hours.