Frequently asked questions
How do I track my order?
Check your order confirmation and any shipping updates for available tracking information. If you need help with an order, contact us.
How do I return my items?
We're sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our Refund Policy page.
What conditions apply to returns?
Request an eligible change-of-mind return within 30 days of delivery and contact us for instructions before sending it back. Items must be unused, with original labels and packaging, and proof of purchase. Exclusions apply, and the customer pays change-of-mind return shipping. Approved refunds are issued within 7 business days; bank processing may take longer. Your Australian Consumer Law rights are unaffected. See our Return Policy for full conditions.
How do I get in touch with you?
Email support@elorahayes.com.
Monday to Friday | 09:00 – 17:00 (AEST)
Saturday to Sunday | 11:00 – 16:00 (AEST)
We aim to respond to your inquiries within 24 hours.
Which payment methods can I use?
Available payment methods are displayed at checkout. See our Payment Policy or contact us if you have a payment question.
